Patient Eligibility

To check policy status and verify benefits, complete the fields below and click Submit button.

Claim Status

Provider Log In for Claim Status, Contact Us, EOBs, Claim Reviews, Etc...

Complete the three fields below to receive claim status.

First enter your provider Tax ID Number. Then, select a Medicare Number (HIC # or MBI) and last name of any patient for which we've paid a claim in the last two years. These two fields must be the same person.

Enroll today with Emdeon ePayment

Oxford Life Insurance Company has selected Emdeon as its electronic payment and remittance reporting provider. There is no cost to you to use Emdeon ePayment and enrollment is free!

You can switch from paper to electronic payments over the phone, online, through the mail or via fax.

Medical Providers:

To enroll by fax or by mail, you can download the enrollment form at

To enroll online, goto:
To enroll by mail, send complete form to:
Emdeon (Attention: Emdeon Electronic Payment Service Enrollment)
P.O. Box 148850
Nashville, TN 37214

Provider FAQs


SelectWhat options do I have to contact someone?
SelectIs pre-certification required for any services?
SelectIs there a group number required to submit a claim?
SelectWhat is the claim submission process?
SelectWhat is a HIC number or Medicare Claim Number?
SelectIs there a Medicare Payor number for your company?
SelectWhat address is used to send claim payments to providers?
SelectCan a provider change their address for claim payments?
SelectDo you pay claim benefits to providers?
SelectWhat is needed to submit a claim?
SelectWhat if Medicare denies a charge?
SelectWhat procedure do I follow if a claim was processed and we have not received a check?
SelectVirtual Credit Card Instructions.
SelectWhy does the Explanation of Medicare Benefits state the claim was forwarded to North American Insurance Company?
SelectIs there a time frame for claim payments?


Providers may use our automated voice system, our provider web portal or they may submit their request in writing. The web portal is very user friendly and offers many options for claim review and submission.

Payment Options and Reissues

  • To sign up for Electronic payments contact VPay at 1-855-523-9633.
  • To opt out of Virtual Credit Card payments contact VPay at 1-855-523-9633.
  • To have a payment reissued to the same address contact VPay at 1-855-523-9633.
  • To have a payment reissued to a different address log into the Provider portal, locate the claim and request a reissue.